Frequently Asked Questions
Everything you need to know about your ALLIES skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are ALLIES products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and customs duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.